We are currently dealing with an ongoing cyber security incident. The security of our systems and customer data is very important to us, and we have taken immediate action to protect our systems. 

We identified some suspicious activity on Sunday 1 September and took action to limit access.  We are conducting a thorough investigation into the incident, alongside the National Crime Agency and the National Cyber Security Centre. 

Although there has been very little impact on our customers so far, the situation is evolving and our investigations have identified that certain customer data has been accessed. This includes some customer names and contact details, including email addresses and home addresses where provided.

Some Oyster card refund data may have also been accessed. This could include bank account numbers and sort codes for a limited number of customers (around 5,000). 

If you are affected, we will contact you directly as soon as possible as a precautionary measure, and will offer you support and guidance.

We are doing all we can to protect our services and secure our systems and data. Our proactive measures mean that:

• Live Tube arrival information is not available on some of our digital channels, including TfL Go and the TfL website. In-station and journey planning information is still available
• Applications for new Oyster photocards, including Zip cards, have been temporarily suspended. If you want to replace a lost photocard, please call us on 0343 222 1234, 08:00-20:00 every day, and select option 1 (charges may apply)
• If you have been unable to apply, please continue making your journeys as usual and keep a record of any fares paid. We may be able to arrange a refund once the incident has been resolved and you receive your new photocard
• If you travel using a contactless payment card, you won’t be able to access your online journey history
• Currently we are unable to issue refunds for incomplete pay as you go journeys made using contactless, so always remember to touch in and out. Oyster customers can self-serve online.
• Many of our staff have limited access to systems and as a result there will be some delays responding to any online enquiries.

We’re also undertaking an all-staff IT identity check. Although we don’t expect any significant impact to customer journeys as we carry out this process, temporary and limited disruption is possible to some services. Please check before you travel.

We will continue to keep you updated. We are sorry for the inconvenience this incident may cause and thank you for your patience.

Yours sincerely

Customer Information Team
Transport for London     

 

 

The Royal Borough of Greenwich is cracking down on phone and designer item theft and sharing tips on how to stay safe.  

Councillor Rachel Taggart-Ryan, Cabinet Member for Community Safety and Enforcement said: “We want to improve the quality of life and health of our residents. No one should have to worry about being the victim of crime. Unfortunately, valuable theft is on the rise, but we are supporting the Police who are working to locate, arrest and prosecute perpetrators across the borough.  

"Prevention is always better than cure though. There are things we can all do to protect ourselves and families by keeping valuables out of sight, or leaving them at home, and staying alert to what's going on around us.”

Royal Borough of Greenwich Website Link - Stay safe from street theft and robbery

We’re cracking down on theft and sharing tips on how to stay safe when you’re out and about.

Some criminals use bikes, mopeds or e-scooters to snatch your valuables, so remember to always look up, look out and keep your mobile phone in a safe place  Watch video here

We’re sharing tips on ways you can prevent becoming a victim of theft and robbery. Earbuds and headphones can be a distraction, so if you’re using them try to keep them on a low volume  Watch video here

Dear families, 

We are really looking forward to welcoming our students back through our doors after the summer break later this week.

We have had an incredibly successful summer, both with our summer schools for incoming Year 7 and Year 11 students as well as a fantastic set of GCSE results for our first cohort of Year 11s. We will be sharing with you all the success of Year 11 next week in a special letter from Ms Williams as well as our social media platforms.

In the meantime, I would like to remind you that the return to school for Years 7-11 is as follows: 

Date	Year groups	Timings	Focus
Thursday 5th September	7 and 11 only	Y11: 08:15am – 2:55pm  Y7: 09:30 – 2:30pm	Workshops and tutor sessions
Friday 6th September	All year groups	Y8-10: 08:15am – 2:55pm  Y7: 09:30 – 2:30pm	Workshops and tutor sessions
Monday 9th September	All year groups	08:15am – 2:55pm   (Normal school day)	Timetabled lessons begin period 1

In addition to this, I would like to remind all our families that the timings of the school day have changed for this academic year. School begins at 08:15am and finishes at 2:55pm – on Wednesdays, it is a 2:05pm finish.

Students are expected to be in school by 08:10am, ready for line up at 08:15am prompt.

I would also like to take this opportunity to remind families of our uniform expectations. In particular, students should have an appropriate black school bag (no handbags).  Any false nails, false eyelashes and multiple piercings must be removed prior to their return to school.

We look forward to seeing you all at the end of the week,

Ms Holmes

Deputy Headteacher

Dear Year 11 students and families,

I am writing this letter to inform you about arrangements regarding Results Day on Thursday 22nd August 2024.
Students will be able to collect their results between 9 and 10am. Families are welcome to join students during this time. There will be a videographer and photographer capturing images of the morning and these will be available to view at a later stage on our social media platforms.

During this time, there will be support available from staff members in relation to next steps, enrolment at post-16 providers and any queries regarding retakes. Sometimes decisions regarding next steps can change following receipt of results, and we will support students with any changes they are considering making. I would like to reassure all students and families that, as a school, we remain committed to our students even once they have left us and therefore, the offer of support and advice from us stretches into the rest of the summer break and the new academic year ahead. Students have access to their school email until Saturday 31st August 2024. Any contact with staff members from this point will need to take place using personal email addresses.

Any student who is not able to attend on Results Day between 9 and 10am should contact myself and Ms Curtis, Exams Officer, in order to arrange an alternative collection time. A family member can collect results on behalf of a student if appropriate ID is provided – for example, a bill with home address or photographic ID.

In order to support our students and families in younger years, we would also like to ask that any unwanted uniform items are donated to the school, and these can be brought in on Results Day.

I will be in touch again after Results Day with a summary of our first Year 11 cohort’s achievements. However, in the meantime, I would like to wish all of you a continued safe and restful summer and I look forward to celebrating with you all next week.

Yours faithfully,
Ms Holmes
Deputy Headteacher

On Thursday 11th July we welcomed students, staff, parents and carers into school for our annual Celebration Evening. A fantastic evening celebrating the achievements of students from Year 7 - Year 10. We were also treated to several musical performances from the WPSfG Vocal Ensemble and Concert Band. We extend our gratitude to Jade Barnett, our guest speaker, is a public speaker, presenter, facilitator, and advocate for young Londoners, whose inspiring speech resonated with our students and audience. Thank you, Jade, for being part of this special evening.

Our Headteacher, Ms L Williams comments, ‘This evening celebrates what our students have achieved academically, socially, emotionally, and ethically. I am honoured to celebrate these achievements with you. I hope that you feel a great sense of achievement. I know that you will continue to develop into well rounded, confident and articulate young people, who will be ready to enter the world and create change for the better. May we, as staff and parents, work together to support our students as they continue their journey to success here at the Poly. Thank you to you all for attending this evening.’

#woolwichpolytechnic #woolwichpoly #woolwichpolygirls #polymatschools #Polymat #thamesmead #Greenwich #celebrationevening #celebrationevening2024 #jadebarnett